Process Manager (Requirements Engineering and Business Analysis)

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Luminor Group

Our team is expanding and we are looking for a new team member.

This is the time full of new opportunities and chances to stand up and bring out the best in you!

Process Manager will be responsible for the end-to-end operational development, management and execution of the Requirements Engineering and Business Analysis related processes; will drive the process to ensure process goals and performance targets are achieved. 


Plan and coordinate activities to implement, manage, monitor, improve and report on the process:

  • Work with Process Owner to define and communicate the process rules, workflows, roles, responsibilities, and accountabilities;
  • Ensure maintenance of process documentation and communication of changes to the process and technologies;
  • Create appropriate training materials and provide education to process users (“How to execute the process?”). Ensure competence development, including definition of competences and skills; organizing training;
  • Develop together with Process Owner and execute the process improvement plan. Follow process improvement requirements and restrictions defined by Process Owner to ensure alignment with other processes;
  • Oversee internal process related projects;
  • Work with Process Owner and other process managers to develop and organize interfaces with other processes.

Execute process specific tasks as required by the process (coordinate the errands, manage respective forums etc.), including:

  • Define processes methodology, tools, standards and templates used for business architecture modelling and requirements engineering;
  • Handle escalations of process deviation;
  • Perform delivery ad hoc quality check and consultation;
  • Support on external competence demand clarification;

Review effectiveness and efficiency of the process:

  • Analyse the process, verify that the process is fulfilling the goals;
  • Identify process critical success factors;
  • Identify and assess opportunities to optimise resource usage within the process;
  • Assess new tools for use by the process to improve process efficiency and effectiveness;
  • Identify and assess opportunities for process automation.

Develop and gather the process metrics in accordance with process KPIs;

Report on process improvements status, KPI’s and metrics to Process Owner and other stakeholders;

Ensure alignment/co-ordination with other processes. 

Skills and Experience: 

  • At least 3-5 years of proven experience in process management, including experience in the requirements engineering and business analysis processes;
  • Good knowledge on current IT processes and technologies within Luminor;
  • Experience in process management methods and methodologies. Ability to describe, document and communicate processes;
  • Experience in management of organisational changes;
  • Experience with managing matrix organisations and achieving results with indirect report lines;
  • Certification in CobiT, ITIL, CMMI and/or other IT process management frameworks, very good understanding of related principles;
  • Good knowledge about (decision) frameworks, affecting IT activities and Business - IT integration;
  • A relevant university degree within IT/Business or relevant work experience;
  • Project management experience and skills;
  • Ability to show initiative, a high-level of responsibility and take ownership for problem solving;
  • Advanced English: fluent in all spoken and written communication. 

Why Luminor? What we can offer you: 

  • Dynamic and International working environment that is filled with interesting challenges and opportunities as we build and innovate a new bank together;
  • Varied opportunities to support your professional and personal development and growth;
  • A competitive benefits package in addition to your salary;
  • An additional benefits package for employees after 1 year in the company, which includes additional days of vacation;
  • A collaborative and supportive team where you can create and implement ideas;
  • A salary range for this position at 2400-3700 EUR (Gross*), which is to be determined depending on the level of experience and competencies of the selected candidate. 

In case of questions please feel free to contact the hiring manager: or our talent acquisition partner for technology:

 Please be informed that only successful candidates will be contacted.

Or, know someone who would be a perfect fit? Let them know!

Riga, Latvia

Skanstes iela 12
1013 Rīga Directions +371 67 17 1880

Why Work With Us?

Join us if you want to grow your competences and make the change!

  • Wellness & Benefits

    We aim to support, spoil and take care of our employees

  • Additional Days of Vacation

    We provide an additional benefits package for employees after 1 year in the company, which includes additional days of vacation

  • Personal Development

    We provide varied opportunities for your professional and personal development and growth. Average hours spent per year on development for an employee at Luminor – 20

  • Health & Wellness

    We take care of your health – we got your health insurance covered

  • Flexible Working

    The flexible working time and place concept is now part of our culture

Workplace & Culture

Make the Change stands for motivation, 'yes we can' attitude, motivation to get things done and take initiative. It strengthens and complements our value set – curiosity, focus and collaboration, whilst putting them in action. And most importantly – Make the Change is about our people who are here being brave and passionate about making an impact themselves.

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