Expert in Leasing Customer Service Team

Join us and become our newest team member making the change and advancing the world of banking!
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Luminor Group

Our team is expanding and we are looking for a new team member.

We are looking for expert who will be responsible for providing excellent customer service for our leasing clients. Expert will be joining the Luminor Lizingas UAB, Customer service team. 

This is the time full of new opportunities and chances to stand up and bring out the best in you!


Responsibilities:

  • Keep customer data records and transaction-related information into the system within the agreed time limits in accordance with the internal guidelines;
  • Ensure proper preparation of Leasing documentation;
  • Communicate with customer and advice on Leasing financing process steps;
  • Keep effective communication with main stakeholders (broker, customer, and vendor) in relation of the insurances (liability and property insurance);
  • Proactively plan, deliver and follow-up of personal tasks timely and according to the set quality standards;
  • Be part of team and contribute with your suggestions to improve solutions and/or processes to increase team efficiency and excel customer service.

Additionally:

Focus on continual service improvement through identifying enhancements to current processes and procedures, proactive learning, sharing information and updating the knowledge repository to exceed customer expectations

Skills and Experience:

  • Good knowledge of the Leasing product and IT systems; 
  • Strong in problem solving, superior analytical skills, accuracy, and ability to make independent decisions with sound and objective arguments; 
  • Time management, high commitment to achieve results and meet set goals;
  • Excellent English and Lithuanian language skills (verbal and written); 
  • Ready to contribute with a high level of energy and positive attitude; 
  • Customer service skills;
  • Strong business process management understanding;
  • Analytical thinking and ability to make decisions quickly.

Why Luminor? What we can offer you:

  • Dynamic and international working environment that is filled with interesting challenges and opportunities to innovate, as we build a bank together;
  • Varied opportunities to support your professional and personal development and growth;
  • A competitive benefits package in addition to your salary;
  • An additional benefits package for employees after 1 year in the company, which includes additional days of vacation;
  • A collaborative and supportive team where you can create and implement ideas;
  • A salary range for this position starting from 1250 EUR (Gross*), which is to be determined depending on the level of experience and competencies of the selected candidate.

Application deadline is 2021.04.20

In case of questions please feel free to contact: hiring manager Sandra.Gaule@luminorgroup.com or junior people partner Vikante.Rackauskaite@luminorgroup.com.

Or, know someone who would be a perfect fit? Let them know!

Vilnius, Lithuania

Konstitucijos pr. 21a
09306 Vilnius Directions +370 5 239 3444

Why Work With Us?

Join us if you want to grow your competences and make the change!

  • Wellness & Benefits

    We aim to support, spoil and take care of our employees

  • Additional Days of Vacation

    We provide an additional benefits package for employees after 1 year in the company, which includes additional days of vacation

  • Personal Development

    We provide varied opportunities for your professional and personal development and growth. Average hours spent per year on development for an employee at Luminor – 20

  • Health & Wellness

    We take care of your health – we got your health insurance covered

  • Flexible Working

    The flexible working time and place concept is now part of our culture

Workplace & Culture

Make the Change stands for motivation, 'yes we can' attitude, motivation to get things done and take initiative. It strengthens and complements our value set – curiosity, focus and collaboration, whilst putting them in action. And most importantly – Make the Change is about our people who are here being brave and passionate about making an impact themselves.

Already working at Luminor Group?

Let’s recruit together and find your next colleague.

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