IT Process and Service Performance Manager

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Our IT Governance, Assurance and Performance team is looking for a new member!

You  will play a key role in managing IT performance and audit management processes and ensure measurement and reporting is performed on a regular basis, following Luminor and IT strategies and policies.

Responsibilities:

  • Coordinate IT internal and external audits
  • Provide consultation activity and liaise with IT Process Owners/Managers and IT Service Managers on process/service improvement
  • Track performance and ensure business viability of measurements, KPIs and service levels. Ensure alignment with the market and with the business requirements and objectives of Luminor and the Technology organisation
  • Prepare presentations and reports to Service Management steering committees and other executive leadership groups by consolidating or extracting performance data from multiple reports as required
  • Advise the technology management of issues regarding performance and service improvement and develop, manage and contribute to IT process and service performance measurement tools and dashboard(s).
  • Ensure metrics and KPI-s are accessible for all levels of management by supporting process process owners and managers in definition of measurements and KPI-s

Skills and experience we're looking for:

  • At least 2 years of proven experience in process management with experience in process management methods and methodologies. Ability to describe, document and communicate processes
  • Previous experience in project management, managing organisational changes and achieving results with indirect report lines
  • Certification in CobiT, ITIL, CMMI and/or other IT process management frameworks, very good understanding of related principles would be preferred
  • Knowledge of(decision) frameworks, affecting IT activities and Business - IT integration
  • Be able to present good team player attributes, whilst being open to new approaches and change in order to achieve results
  • Good planning and prioritization skills to manage a dynamic and pressurized workload 
  • Fluent in English, both verbal and written

Why Luminor? What we can offer you:

  • Dynamic and international working environment that is filled with interesting challenges and opportunities to innovate, as we build a bank together
  • Varied opportunities to support your professional and personal development and growth
  • A competitive benefits package in addition to your salary
  • An additional benefits package for employees after 1 year in the company, which includes additional days of vacation
  • A collaborative and supportive team where you can create and implement ideas

Application deadline is 27th of April

In case of questions please feel free to contact: sandis.medins@luminorgroup.com

We usually respond within two weeks

Or, know someone who would be a perfect fit? Let them know!

Tallinn, Estonia

Liivalaia 45
10145 Tallinn Directions +372 628 3300

Why Work With Us?

Join us if you want to grow your competences and make the change!

  • Wellness & Benefits

    We aim to support, spoil and take care of our employees

  • Additional Days of Vacation

    We provide an additional benefits package for employees after 1 year in the company, which includes additional days of vacation

  • Personal Development

    We provide varied opportunities for your professional and personal development and growth. Average hours spent per year on development for an employee at Luminor – 20

  • Health & Wellness

    We take care of your health – we got your health insurance covered

  • Flexible Working

    The flexible working time and place concept is now part of our culture

Workplace & Culture

Make the Change stands for motivation, 'yes we can' attitude, motivation to get things done and take initiative. It strengthens and complements our value set – curiosity, focus and collaboration, whilst putting them in action. And most importantly – Make the Change is about our people who are here being brave and passionate about making an impact themselves.

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