IT Process and Service Performance Manager

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Our IT Governance, Assurance and Performance team is looking for a new member!

You  will play a key role in managing IT performance and audit management processes and ensure measurement and reporting is performed on a regular basis, following Luminor and IT strategies and policies.


  • Coordinate IT internal and external audits
  • Provide consultation activity and liaise with IT Process Owners/Managers and IT Service Managers on process/service improvement
  • Track performance and ensure business viability of measurements, KPIs and service levels. Ensure alignment with the market and with the business requirements and objectives of Luminor and the Technology organisation
  • Prepare presentations and reports to Service Management steering committees and other executive leadership groups by consolidating or extracting performance data from multiple reports as required
  • Advise the technology management of issues regarding performance and service improvement and develop, manage and contribute to IT process and service performance measurement tools and dashboard(s).
  • Ensure metrics and KPI-s are accessible for all levels of management by supporting process process owners and managers in definition of measurements and KPI-s

Skills and experience we're looking for:

  • At least 2 years of proven experience in process management with experience in process management methods and methodologies. Ability to describe, document and communicate processes
  • Previous experience in project management, managing organisational changes and achieving results with indirect report lines
  • Certification in CobiT, ITIL, CMMI and/or other IT process management frameworks, very good understanding of related principles would be preferred
  • Knowledge of(decision) frameworks, affecting IT activities and Business - IT integration
  • Be able to present good team player attributes, whilst being open to new approaches and change in order to achieve results
  • Good planning and prioritization skills to manage a dynamic and pressurized workload 
  • Fluent in English, both verbal and written

Why Luminor? What we can offer you:

  • Dynamic and international working environment that is filled with interesting challenges and opportunities to innovate, as we build a bank together
  • Varied opportunities to support your professional and personal development and growth
  • A competitive benefits package in addition to your salary
  • An additional benefits package for employees after 1 year in the company, which includes additional days of vacation
  • A collaborative and supportive team where you can create and implement ideas
  • A salary range for this position at 2000-2950 EUR (Gross*), which is to be determined depending on the level of experience and competencies of the selected candidate

Application deadline is 27th of April

In case of questions please feel free to contact:

We usually respond within two weeks

Or, know someone who would be a perfect fit? Let them know!

Riga, Latvia

Skanstes iela 12
1013 Rīga Directions +371 67 17 1880

Why Work With Us?

Join us if you want to grow your competences and make the change!

  • Wellness & Benefits

    We aim to support, spoil and take care of our employees

  • Additional Days of Vacation

    We provide an additional benefits package for employees after 1 year in the company, which includes additional days of vacation

  • Personal Development

    We provide varied opportunities for your professional and personal development and growth. Average hours spent per year on development for an employee at Luminor – 20

  • Health & Wellness

    We take care of your health – we got your health insurance covered

  • Flexible Working

    The flexible working time and place concept is now part of our culture

Workplace & Culture

Make the Change stands for motivation, 'yes we can' attitude, motivation to get things done and take initiative. It strengthens and complements our value set – curiosity, focus and collaboration, whilst putting them in action. And most importantly – Make the Change is about our people who are here being brave and passionate about making an impact themselves.

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