Project manager in Partnership & Local Support Unit

Join us and become our newest team member making the change and advancing the world of banking!
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Luminor Group

This is the time full of new opportunities and chances to stand up and bring out the best in you!


Partnership & Local Support unit is responsible for establishing new beneficial partner relations, maintaining brilliant relations with existing partners, having incoming partner sales leads handled and efficient trainings for partners on Credit & Savings topics running.  

Responsibilities:

  • Study, understand and promote omni-channel approach in customer service and sales processes  
  • Coordinate transformation of CSCs according to timeline and quality prerequisites  
  • Monitor smooth customer communication process during the transformation  
  • Initiate and coordinate Facilities, IT and workstation requests and deliveries  
  • Act as ambassador and promote new customer experience and channels concepts within the organization 
  • Initiate and run Retail projects when and where applicable  
  • Test different concepts, provide feedback over the efficiency and initiate the updates   
  • Run the change projects where manual service is transformed into digital servicing 
  • Support Unit managers and Department managers in various projects  
  • Proactively plan, deliver and follow-up of your personal tasks timely and according to the set quality standards, budget and Luminor values  
  • Contribute to team and company performance through effective collaboration and acting with energy, enthusiasm and commitment  


Skills and experience:

  • Knowledge of internal and external regulations towards the financial service providers 
  • Development focus 
  • Flexibility & openness to change 
  • Good collaboration and good communication skills
  • Customer focus and knowledge of omni-channel customer service theories
  • Project management skills and  readiness to take ownership
  • Risk management and stakeholder management skills  
  • MS office 360 tools skills


Why Luminor? What we can offer you:

  • Dynamic and international working environment that is filled with interesting challenges and opportunities to innovate, as we build a bank together
  • Varied opportunities to support your professional and personal development and growth
  • A competitive benefits package in addition to your salary
  • An additional benefits package for employees after 1 year in the company, which includes additional days of vacation
  • A collaborative and supportive team where you can create and implement ideas
  • A salary range for this position at 1980 - 2980 EUR (Gross*), which is to be determined depending on the level of experience and competencies of the selected candidate

 

 Application deadline is 21th of May

In case of questions please feel free to contact dovile.vycine@luminorgroup.com (Hiring Manager) or lina.remeikaite@luminorgroup.com (People Partner)

Or, know someone who would be a perfect fit? Let them know!

Vilnius, Lithuania

Konstitucijos pr. 21a
09306 Vilnius Directions +370 5 239 3444

Why Work With Us?

Join us if you want to grow your competences and make the change!

  • Wellness & Benefits

    We aim to support, spoil and take care of our employees

  • Additional Days of Vacation

    We provide an additional benefits package for employees after 1 year in the company, which includes additional days of vacation

  • Personal Development

    We provide varied opportunities for your professional and personal development and growth. Average hours spent per year on development for an employee at Luminor – 20

  • Health & Wellness

    We take care of your health – we got your health insurance covered

  • Flexible Working

    The flexible working time and place concept is now part of our culture

Workplace & Culture

Make the Change stands for motivation, 'yes we can' attitude, motivation to get things done and take initiative. It strengthens and complements our value set – curiosity, focus and collaboration, whilst putting them in action. And most importantly – Make the Change is about our people who are here being brave and passionate about making an impact themselves.

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