Process Owner

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Luminor Group

This is the time full of new opportunities and chances to stand up and bring out the best in you!


Our Service Integration & Management Department, namely IT Governance, Assurance & Performance Unit is growing and we are looking for an experienced Process Owner to join the team of true professionals!

As a Process Owner, you will be working closely with various stakeholders across the Luminor & IT suppliers to improve and oversee IT development processes: IT Project management, Requirements Engineering, IT Solution Design, Application Development in both traditional waterfall and agile way of delivery. You will have the ownership of your dedicated area and the opportunity to build and improve the processes that will help to bring Luminor to the next level!



  • Ensure that the process is fit for the purpose
  • Develop process purpose, scope, goals, improvement roadmaps and interrelation with other processes
  • Report process KPI-s, status and progress of the process improvement to Technology Management and other stakeholders
  • Accountable for process results and deliverables
  • Accountable for the cost and investment in the processes
  • Review and sign-off process tool requirements
  • Handle process deviation escalations
  • Coordinate process activities and decisions as required by the processes
  • Oversee the management of and compliance with the regulations, policies, procedures, data models, etc. associated with the process and interaction with other processes
  • Ensure process follows the principles defined in policies and standards
  • Responsible for the sponsorship, design, Change Management and continual improvement of the process and it’s results
  • Manage process training plan
  • Support definition of policies and standards

Skills and experience:

  • Commitment and a strong will to run a global business (openness to change mindset from local perspective to cross-border)
  • Certification in CobiT, ITIL and/or other IT process management frameworks, very good understanding of related principles
  • Good knowledge on current IT processes and technologies
  • Ability to translate business requirements into governance frameworks and processes
  • At least 2 years of proven experience in process management or process ownership
  • Good knowledge about (decision) frameworks, affecting IT activities and Business - IT integration
  • Experience in management of organizational changes 
  • Strong project management skills
  • Openness to new approaches to accomplish results despite setbacks
  • Ability to communicate at all levels within the organization


    Why Luminor? What we can offer you:

    • Dynamic and international working environment that is filled with interesting challenges and opportunities to innovate, as we build a bank together
    • Varied opportunities to support your professional and personal development and growth
    • A competitive benefits package in addition to your salary
    • An additional benefits package for employees after 1 year in the company, which includes additional days of vacation
    • A collaborative and supportive team where you can create and implement ideas


    Application deadline is 16th of December

    In case of questions please feel free to contact: Hiring Manager Sandis Medins via or Talent Acquisition Partner Alissa Saikovski via

    Additional information

    • Remote status

      Flexible remote

    Or, know someone who would be a perfect fit? Let them know!

    Tallinn, Estonia

    Liivalaia 45
    10145 Tallinn Directions +372 628 3300

    Why Work With Us?

    Join us if you want to grow your competences and make the change!

    • Wellness & Benefits

      We aim to support, spoil and take care of our employees

    • Additional Days of Vacation

      We provide an additional benefits package for employees after 1 year in the company, which includes additional days of vacation

    • Personal Development

      We provide varied opportunities for your professional and personal development and growth. In average we spent 20 hours per year on development for an employee in Luminor

    • Health & Wellness

      We take care of your health – we got your health insurance covered

    • Flexible Working

      The flexible working time and place concept is now part of our culture

    • Learning Resources

      We grant all employees access to our Luminor Library - course collection ranging from Luminor made courses to training produced by world known experts and supported by certificates

    Workplace & Culture

    Make the Change stands for motivation, 'yes we can' attitude, motivation to get things done and take initiative. It strengthens and complements our value set – curiosity, focus and collaboration, whilst putting them in action. And most importantly – Make the Change is about our people who are here being brave and passionate about making an impact themselves.

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