Join our team as a Customer Service Officer!

Yes, you can! That's our attitude towards our work, ambitions, ideas and relationships. We, at Luminor, believe that anyone has the potential to achieve big things and encourage everyone to achieve them – professionally and personally. 

Whoever you are, and whatever your role is, with Luminor you will get a once-in-a-lifetime opportunity to build a local banking champion.

We are looking for a proactive and detail-oriented Customer Service Officer to support our Sr. Relationship Manager. In this role, you will handle customer inquiries, provide exceptional service, and assist in coordinating project activities.

What You Will Do:

•  Support planning and execution of customers meetings with present and potential customers in cooperation with the Relationship Managers to increase profitability and growth
• Develop relations with company representatives to handle daily customer contacts, assignments and needs with high quality and efficiency
• Handle all customers or other parties’ requests in case Relationship Manager(s) are absent
• Assist the Relationship Managers with administrative tasks, as part of the customer team, to enable them to spend more time with customer
• Advise customers in daily banking matters
• Prepare standard credit memo forms, ensure smooth disbursement process
• Establishing and maintaining Know Your Customer (KYC), Anti-Money Laundering (AML) and Compliance Policy procedures in a customer relationship
• Prepare service offers, legal documentation, correspondence, etc.
• Compile all kind of information about existing and potential customers; maintain updated information in customer files and databases
• Follow up efficiently on set goals and thereby ensure that matters are handled and promises to customers met.

What We Expect: 

•  Higher degree in Economics, Business Management, Finance or Banking
•  Former similar experience would be advantage
• General understanding of Corporate Banking activities
• Service and detail oriented, accurate, with ability to prioritize
• Customer focus skills
• Flexibility and openness to change
• Fluent English and Lithuanian is required in spoken and written communication.

What We Offer:

• Flexibility. Flexible working hours, remote work and a possibility to work from anywhere in the EU, Iceland, Switzerland and the UK (in total 90 days per year)
• International teams. Teams that go outside Pan-Baltic borders where people value challenging work together with good humor and having fun
• More vacation. Additional weeks of vacation are available to all employees who have been in the company for 1 year or more
• Volunteer time off. We care about giving back to society, therefore, you will get additional days off for volunteering purposes
• Paid leave. We are proud of our employees who are participating in military training. Therefore, Luminor offers 30 fully paid calendar days for military training every year
• Health benefits. A competitive benefits package in addition to your salary that includes health insurance after the first 3 months pass in all three Baltic states as well as Health days in case of your absence due to sickness without a doctor's note needed
• Wellbeing. Access to tools and resources that help to feel good and be productive at work and in life
• Professional growth. Internal and external training programs, workshops, conferences, online training etc.
• Special Offer for Luminor products & services. Enjoy special offers & pricing for products and services provided by Luminor
• Gross salary. 2110 - 2800 EUR/month, which is to be determined depending on your level of experience and competencies

The application deadline is 1st of December. 

 Please apply with your CV in English and PDF format!

***