Join our team as Advisory Unit Manager!

Yes, you can! That's our attitude towards our work, ambitions, ideas and relationships. We, at Luminor, believe that anyone has the potential to achieve big things and encourage everyone to achieve them – professionally and personally. 

Whoever you are, and whatever your role is, with Luminor you will get a once-in-a-lifetime opportunity to build a local banking champion.

The aim of this role is to ensure proactive interactions with customers and high quality of customer advisory. Advisory Unit Manager holds responsibility for respective area and is active in improvement proposals, constant collaboration with product owners and growth units to improve the quality of service provided to customers, partakes in projects as sales representative in the specific area.

What You Will Do:

• Foster proactive sales by outgoing calls, improve call efficiency and quality. Implement sales excellence within the team to achieve targets
• Organize the team’s work to ensure service delivery both for private customers and mass business customers in both physical and remote channels and enable handling incoming customer requests within agreed timeframes (SLAs)
• Implement and ensure excellent customer experience within the team, monitor the quality of service, prepare, and implement improvement plans to reach required customer satisfaction level
• Create an environment of business growth and lead the team to achieve targets set. Ensure processing of customer transactions according to all the regulations (KYC, AML, Data Security, Compliance, etc.)
• Represent Luminor in business communities such as events, association meetings, etc.
• Propose improvements of processes/products creating value for both the customer and the bank
• Foster the growth and potential of team members: deliver timely and constructive feedback on results, leverage regular 1:1 session as coaching opportunity, guide through inquiry and ensure that learning activities are prioritized

What We Expect:

• 3+ years of managerial experience within any areas that also involve sales management with a focus on active sales or telemarketing
• Experience in Finance industry will be considered as an advantage
• Budget and project management skills
• Entrepreneurial mindset with decision making ability
• Coaching and people development skills
• Cross functional and cross border cooperation skills. Proven experience will be considered as an advantage
• Higher education (preferred specialization - Economics, Business Management, Finance)
• Fluent Estonian and English is required in spoken and written communication

What We Offer:

• Flexibility. Flexible working hours, remote work and a possibility to work from anywhere in the EU, Iceland, Switzerland and the UK (in total 90 days per year)
• International teams. Teams that go outside Pan-Baltic borders where people value challenging work together with good humour and having fun
• More vacation. Additional week of vacation are available to all employees who have been in the company for 1 year or more
• Volunteer time off. We care about giving back to society, therefore, you will get additional days off for volunteering purposes
• Paid leave. We are proud of our employees who are participating in military training. Therefore, Luminor offers 30 fully paid calendar days for military training every year
• Health benefits. A competitive benefits package in addition to your salary that includes health insurance after the first 3 months pass in all three Baltic states as well as Health days in case of your absence due to sickness without a doctor's note needed
• Wellbeing. Access to tools and resources that help to feel good and be productive at work and in life
• Professional growth. Internal and external training programs, workshops, conferences, online training etc.
• Gross salary. 3600-5000 EUR/month, which is to be determined depending on your level of experience and competencies

The application deadline is 27th of April. We are looking for a candidate primarily already located within the Baltics please apply with your CV in English and PDF format!