Join our team as an Account and Cards Processing Specialist!

Yes, you can! That's our attitude towards our work, ambitions, ideas, and relationships. We at Luminor believe that anyone has the potential to achieve big things and encourage everyone to achieve them – professionally and personally. 

Whoever you are and whatever your role is, with Luminor, you will get a once-in-a-lifetime opportunity to build a local banking champion.

As an Account and Cards Processing Specialist you will have the chance to produce defined high quality services efficiently and according to SLA on one or several products within functional area and contribute to improvement of work processes by proposing changes. You will solve independently typical cases and daily issues of low to mid complexity. You will also share your knowledge with customer service and train newcomers within unit.

Accounts specific tasks:

• Process special conditions of customers administration (setup and refund)
• Open/close customer’s accounts, change data information, create additional customer’s products according to customer's or bank's requests
• Collect and provide data for 3rd part
• Process e-arrest system administration requirements

Additionally:

• Run clearing and settlement process
• Execute card debt handling process
• Monitor card fraud transactions
• Process domestic and international disputes

What We Expect: 

•  1. 0,5 – 1,5 years of experience in the area of operation executing and/or customer service, finance products
• Basic to good knowledge and skills in Bank products processes and systems
• Basic IT systems knowledge
• Customer service skills
• Analytical thinking and ability to make decisions quickly
• Thoroughness, accuracy and accountability
• Fluent English and Estonian is required in spoken and written communication due to working on the Pan-Baltic level 

What We Offer:

• Flexibility. Flexible working hours, remote work, and a possibility to work from anywhere in the EU, Iceland, Switzerland, and the UK (in total 90 days per year)
• International teams. Teams that go outside Pan-Baltic borders where people value challenging work together with good humor and having fun
• More vacation. Additional weeks of vacation are available to all employees who have been in the company for 1 year or more
• Volunteer time off. We care about giving back to society, therefore, you will get additional days off for volunteering purposes
• Paid leave. We are proud of our employees who are participating in military training. Therefore, Luminor offers 30 fully paid calendar days for military training every year
• Health benefits. A competitive benefits package in addition to your salary that includes health insurance after the first 3 months pass in all three Baltic states as well as Health days in case of your absence due to sickness without a doctor's note needed
• Wellbeing. Access to tools and resources that help you feel good and be productive at work and in life
• Professional growth. Internal and external training programs, workshops, conferences, online training, etc.
• Special Offer for Luminor products & services. Enjoy special offers & pricing for products and services provided by Luminor
• Gross salary. 1500-1750 EUR/month, which is to be determined depending on your level of experience and competencies

The application deadline is the 29th of April. We are looking for a candidate primarily already located within the Baltics. Please apply with your CV in English and PDF format!