Join our team as Team Lead in Advisory Unit (Mortgage Portfolio Management area)!

Yes, you can! That's our attitude towards our work, ambitions, ideas and relationships. We, at Luminor, believe that anyone has the potential to achieve big things and encourage everyone to achieve them – professionally and personally.

The aim of this role is to be responsible for providing high-quality and timely customer service by the Mortgage Portfolio team, ensuring customer satisfaction, team building and employee growth, process improvement, achieving operational goals, and sales results of bank products.

What You Will Do:

• Planning and organizing the work of the mortgage portfolio management team: You will set goals, ensure the efficient operation and performance of the team.

• Deliver outstanding customer experience and performance by implementing and executing local initiatives

• Be a role model and develop the team members through various leadership techniques (coaching, leading virtual teams, performance management etc.)

• Create an environment of business growth and lead the team to achieve targets set (KPIs, OKRs)

• Ensure following all necessary regulations, processes and procedures

• Ensure efficient staffing of the team through selecting and de-selecting team members and building a high performing team.

What We Expect:

• Leadership experience: 1+ year of experience managing customer service or sales teams.

• Previous experience in Mortgage lending area would be strong advantage

• Knowledge of customer and employee behavior patterns

• People and performance management skills

• Initiative and high-level of responsibility

• Ability to combine strategic thinking capability with hands-on approach

• Higher education in Economics, Business Administration or other

• Excellent communication skills. Local language is must and fluent English is required in spoken and written communication.

What We Offer:

• Flexibility. Flexible working hours, remote work and a possibility to work from anywhere in the EU, Iceland, Switzerland and the UK (in total 90 days per year)
• International teams. Teams that go outside Pan-Baltic borders where people value challenging work together with good humour and having fun
• More vacation. Additional week of vacation are available to all employees who have been in the company for 1 year or more
• Volunteer time off. We care about giving back to society, therefore, you will get additional days off for volunteering purposes
• Paid leave. We are proud of our employees who are participating in military training. Therefore, Luminor offers 30 fully paid calendar days for military training every year
• Health benefits. A competitive benefits package in addition to your salary that includes health insurance after the first 3 months pass in all three Baltic states as well as Health days in case of your absence due to sickness without a doctor's note needed
• Wellbeing. Access to tools and resources that help to feel good and be productive at work and in life
• Professional growth. Internal and external training programs, workshops, conferences, online training etc.
• Gross salary. 3260-4900 EUR/month, which is to be determined depending on your level of experience and competencies

The application deadline is 30th of May. We are looking for a candidate primarily already located within the Baltics please apply with your CV in English and PDF format!