Join our team as a IT Change Manager!

Yes, you can! That's our attitude towards our work, ambitions, ideas, and relationships. We at Luminor believe that anyone has the potential to achieve big things and encourage everyone to achieve them, professionally and personally. 

Whoever you are and whatever your role is, with Luminor, you will get a once-in-a-lifetime opportunity to build a local banking champion.

What You Will Do:

• Own and manage the end-to-end IT Change Management process, including Normal and Standard changes.
• Chair Change Advisory Board (CAB) meetings and hold veto rights on high-risk or non-compliant changes.
• Maintain the IT Change Calendar and ensure alignment with business priorities and service windows.
• Coordinate with stakeholders across IT, business units, and vendors to assess, authorize, and schedule changes.
• Analyze incidents linked to recent changes and initiate corrective or rollback actions as needed.
• Ensure all changes are properly documented, categorized, and tracked in the ITSM tool.
• Evaluate the risk and impact of proposed changes on IT services, infrastructure, and business operations.
• Act as the escalation point for change-related conflicts or exceptions.
• Be part of the central IT operations team ensuring day-to-day enablement of stability and compliance.
• Work with the Process Owner to define and communicate process rules, workflows, roles, responsibilities, and accountabilities.
• Monitor and supervise effectiveness of IT operations activities and recommend improvements.
• Foster a culture of continuous improvement, innovation, and collaboration within the IT operations team.
• Contribute to team and company performance through effective networking, collaboration, and leading by example.

What We Expect: 

• Excellent communication, interpersonal, analytical, decision-making, and stakeholder management skills.
• Familiarity with ITSM tools (e.g., ServiceNow, JIRA), IT infrastructure, and operations.
• Agile mindset and strong understanding of ITIL Change Control practices.
• Experience with cloud computing, networking, software development, cybersecurity, and database management.
• Bachelor’s degree in Computer Science, Information Systems, or a related field; Master's is a plus.
• ITIL certification preferred.
• Fluent English is required in spoken and written communication due to working on the Pan-Baltic level 

What We Offer:

• Flexibility. Flexible working hours, Hybrid work, and the possibility to work from anywhere in the EU, Iceland, Switzerland, and the UK (in total 90 days per year)
• International teams. Teams that go outside Pan-Baltic borders, where people value challenging work together with good humor and having fun
• More vacation. Additional weeks of vacation are available to all employees who have been in the company for 1 year or more
• Volunteer time off. We care about giving back to society, therefore, you will get additional days off for volunteering purposes
• Paid leave. We are proud of our employees who are participating in military training. Therefore, Luminor offers 30 fully paid calendar days for military training every year
• Health benefits. A competitive benefits package in addition to your salary that includes health insurance after the first 3 months pass in all three Baltic states, as well as Health days in case of your absence due to sickness without a doctor's note needed
• Wellbeing. Access to tools and resources that help you feel good and be productive at work and in life
• Professional growth. Internal and external training programs, workshops, conferences, online training, etc.
• Special Offer for Luminor products & services. Enjoy special offers & pricing for products and services provided by Luminor
• Gross salary. 3,380 - 6,010 EUR/month, which is to be determined depending on your level of experience and competencies

 We are looking for a candidate primarily already located within the Baltics. Please apply with your CV in English and PDF format!