What You Will Do as a Process Analyst:

• Support the continual improvement framework by analyzing processes, identifying inefficiencies, and helping teams design and implement enhancements that improve quality and performance
• Map and document IT processes using standard methodologies
• Identify improvement opportunities through data analysis, workshops, and feedback
• Support ITIL4, Lean, and Agile improvement projects and assist in tracking benefits
• Document lessons learned and improvement outcomes
• Maintain process documentation repositories and ensure version control
• Own a set of procedures and lower-level documents within the CIO office

What We Expect:

• Experience with process mapping and analysis tools
• Strong analytical and problem-solving skills
• Familiarity with ITIL4, COBIT, Lean, Six Sigma or Agile principles
• Attention to detail and clear documentation style
• Able to initiate and own topics end-to-end
• Collaborative, improvement-oriented mindset
• Excellent stakeholder engagement and cross-functional collaboration skills
• Experience in Atlassian tools (Jira, Confluence)
• Understanding of IT governance frameworks, including the end-to-end design and effectiveness of processes and controls
• Experience working in agile environments and/or familiarity with business agility frameworks
• Strong project management skills, self-driven
• Preferably background in banking or technology sector in a similar regulated industry (e.g., financial services)
• Fluent English is required in spoken and written communication due to working on the Pan-Baltic level

What We Offer:

• Flexible working hours, Hybrid work, and a possibility to work from anywhere in the EU, Iceland, Switzerland, and the UK (in total 90 days per year)
• Additional weeks of vacation to all employees with 1+ years tenure
• Volunteer time off and 30 fully paid calendar days for military training every year
• Competitive health benefits package – health insurance after the first 3 months as + health days in case of your absence due to sickness without a doctor's note
• Internal and external training programs, workshops, conferences, online trainings for professional growth and wellbeing
• Special Offers for Luminor products & services
• Working with international teams who value challenging work together with good humor and having fun
• Gross salary. 4,000 - 6,000 EUR/month. The final offer will depend on the level of your experience and competencies

And last but not least - Yes, you can! That's our attitude towards our work, ambitions, ideas, and relationships. We at Luminor believe that anyone has the potential to achieve big things and encourage everyone to achieve them – professionally and personally.

Regardless of your role, with us, you will get a once-in-a-lifetime opportunity to build a local banking champion.

The application deadline is the 30th of November. We are looking for a candidate primarily already located within the Baltics. Please apply with your CV in English and PDF format!