We are looking for a Specialist in Accounts and Cards Processing Lithuania Team!*

Yes, you can! That's our attitude towards our work, ambitions, ideas, and relationships. We at Luminor believe that anyone has the potential to achieve big things and encourage everyone to achieve them, professionally and personally. 

Whoever you are and whatever your role is, with Luminor, you will get a once-in-a-lifetime opportunity to build a local banking champion.

As a Specialist in Accounts and Cards Processing Team, your mission is to ensure efficient, accurate, and high-quality execution of daily banking operations while delivering excellent service to both internal and external customers. You will play a key role in maintaining operational excellence, supporting colleagues, and contributing to continuous process improvements across the organization.

*This is a temporary position until 2027-04-30

How You Will Make an Impact:

• Produce defined high-quality services efficiently and according to SLA on one or several products within the functional area, and execute tasks according to defined process descriptions.

• Independently execute low- to medium-complexity tasks within the functional area (account product processing, customer data maintenance, document preparation, card products support, and other related tasks).

• Solve independently typical cases, daily issues, and low- to mid-complexity tasks, and reply to questions about bank products according to bank rules.

• Contribute to the improvement of work processes and customer service quality by proposing changes and suggesting ideas.

• Assist other teams in troubleshooting and resolving tasks, contribute to team and company performance through effective collaboration, and substitute team members when needed.

• Execute other function-related activities according to requests, bank requirements, and the unit's needs, as well as perform other tasks relevant to the role assigned by the direct manager and/or functional manager.

What Makes You a Great Fit:

• Higher education or pursuing a degree in Economics, Finance, Mathematics, Accounting, IT or Management

• Basic/Good knowledge of the Bank's products, processes and IT systems, or the ability to learn this knowledge quickly

• Thoroughness, accuracy, accountability, and strong analytical thinking, with the ability to make decisions quickly

• Initiative to learn new tasks quickly and an innovation mindset

• Good work and time planning skills

• Strong communication, collaboration, and customer service skills.

• Fluent Lithuanian is required in spoken and written communication

• Basic English skills are required

Why You Will Love Working Here:

• Flexibility. Flexible working hours, Hybrid work, and the possibility to work from anywhere in the EU, Iceland, Switzerland, and the UK (in total 90 days per year)

• International teams. Teams that go outside Pan-Baltic borders, where people value challenging work together with good humor and having fun

• Culture. You’ll be joining a team where things move fast, ideas flow freely, and change is part of the everyday. It’s a dynamic environment that keeps you learning, growing, and never bored

• More vacation. Additional weeks of vacation are available to all employees who have been in the company for 1 year or more

• Volunteer time off. We care about giving back to society, therefore, you will get additional days off for volunteering purposes

• Paid leave. We are proud of our employees who are participating in military training. Therefore, Luminor offers 30 fully paid calendar days for military training every year

• Health benefits. A competitive benefits package in addition to your salary that includes health insurance after the first 3 months pass in all three Baltic states, as well as Health days in case of your absence due to sickness without a doctor's note needed

• Wellbeing. Access to tools and resources that help you feel good and be productive at work and in life

• Professional growth. Internal and external training programs, LinkedIn learning, workshops, conferences, online training, etc.

• Special Offer for Luminor products & services. Enjoy special offers & pricing for products and services provided by Luminor

• Gross salary. 1510-2000 EUR/month, which is to be determined depending on your level of experience and competencies

The application deadline is the 23rd of July. We are looking for a candidate primarily already located within the Baltics. Please apply with your CV in English and PDF format!