Join our team as a Fraud Monitoring Specialist!

Yes, you can! That's our attitude towards our work, ambitions, ideas, and relationships. We at Luminor believe that anyone has the potential to achieve big things and encourage everyone to achieve them, professionally and personally. 

Whoever you are and whatever your role is, with Luminor, you will get a once-in-a-lifetime opportunity to build a local banking champion.

As a Fraud Monitoring Specialist, your mission is to identify and investigate potentially fraudulent activity related to card and payment transactions, helping protect Luminor and its customers from financial crime.

How You Will Make an Impact:

• Monitor customer activity and investigate alerts generated by Luminor’s anti-financial crime systems across card and payment fraud areas

• Analyse customer information and transactions using Luminor’s systems, public databases, and available records

• Cooperate with teams responsible for customer communication to obtain information about customer activity

• Identify suspicious and unusual activity related to fraud, prepare clear investigation summaries, and escalate cases to the relevant units when needed

• Deliver high-quality services efficiently and in line with agreed service levels

• Perform fraud-monitoring activities during non-standard working hours, including night shifts and weekends

• Contribute to team and company performance through constructive cooperation, honest feedback, and effective collaboration

• Support team continuity by substituting for team members when required 

NB Work will be organized in shifts where several will be from 5pm to 5am

What Makes You a Great Fit:

•  Experience in external fraud or financial crime management and professional knowledge of financial crime monitoring systems

• Higher education, preferably in Law, Economics, Business Management, or Finance

• A quality-focused and objective approach, high ethical standards, and the ability to remain independent when reviewing cases

• Strong cooperation, communication, planning, and organisational skills

• Commitment to staying up to date with relevant regulatory changes

• Willingness and ability to work night shifts and weekends

• Fluent English and Latvian are required in spoken and written communication due to working on the Pan-Baltic level

Why You Will Love Working Here:

• Flexibility. Flexible working hours, Hybrid work, and the possibility to work from anywhere in the EU, Iceland, Switzerland, and the UK (in total 90 days per year)

• International teams. Teams that go outside Pan-Baltic borders, where people value challenging work together with good humor and having fun

• Culture. You’ll be joining a team where things move fast, ideas flow freely, and change is part of the everyday. It’s a dynamic environment that keeps you learning, growing, and never bored

• More vacation. Additional weeks of vacation are available to all employees who have been in the company for 1 year or more

• Volunteer time off. We care about giving back to society, therefore, you will get additional days off for volunteering purposes

• Paid leave. We are proud of our employees who are participating in military training. Therefore, Luminor offers 30 fully paid calendar days for military training every year

• Health benefits. A competitive benefits package in addition to your salary that includes health insurance after the first 3 months pass in all three Baltic states, as well as Health days in case of your absence due to sickness without a doctor's note needed

• Wellbeing. Access to tools and resources that help you feel good and be productive at work and in life

• Professional growth. Internal and external training programs, LinkedIn learning, workshops, conferences, online training, etc

• Special Offer for Luminor products & services. Enjoy special offers & pricing for products and services provided by Luminor

• Gross salary. 1500 - 2000 EUR/month, which is to be determined depending on your level of experience and competencies

The application deadline is the 17th of November. We are looking for a candidate primarily already located within the Baltics. Please apply with your CV in English and PDF format!